Privacy Policy

1. Introduction

Welcome to HTC Technicla & Cleaning Services L.L.C (the "Website"). We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website htcgroup.odoo.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").


2. Information We Collect

We may collect and process the following types of personal data about you:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • WhatsApp Business Data: Information you provide when you communicate with us via WhatsApp Business, including your phone number, message content, and any attachments you send.


3. How We Collect Information

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may provide us with your personal information by filling in forms or by corresponding with us by mail, phone, email, WhatsApp, or otherwise.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.


4. How We Use Your Information

We use the information we collect in the following ways:

  • To operate and maintain our website.
  • To improve our website, products, and services.
  • To understand and analyze how you use our website.
  • To develop new products, services, features, and functionality.
  • To communicate with you, including through WhatsApp Business, to provide customer support, updates, and other information related to the website and our services.
  • To send you marketing and promotional communications.
  • To process your transactions and manage your orders.
  • To comply with legal obligations and protect our legal rights.


5. WhatsApp Business Communications

When you communicate with us via WhatsApp Business, we may collect and process the following information:

  • Phone Number: Your phone number used to communicate with us via WhatsApp.
  • Message Content: All messages and attachments you send to us via WhatsApp.
  • Usage Data: Information about your interactions with us via WhatsApp.

We use this information to:

  • Provide customer support and respond to your inquiries.
  • Send you updates, notifications, and other information related to your inquiries or our services.
  • Improve our customer service and communication processes.


6. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors, service providers, contractors, or agents who perform services on our behalf.
  • Affiliates: Our affiliates, in which case we will require those affiliates to honor this privacy policy.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Law Enforcement: If required by law or in response to valid requests by public authorities.


7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.


8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe